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Shipping & Delivery Policy
UK Shipping & Delivery
All UK domestic orders are sent with DPD Couriers, we ask for your mobile number / email to send your delivery confirmation in the form of a tracking number.
Within the United Kingdom, we offer a guaranteed next day delivery and a 2-5 days’ delivery. If you are outside the UK, international shipping with DHL are usually delivered within 3 working days. Tracking details will be sent to you via email. Shipping fees are not refundable under any circumstance.
Improper Address – if you do not provide us the complete proper address or if you request the package to be delivered to another address (other than the one you originally provided us with) and our shipping company charges us, your account could be charged up to an additional £10.00.
Other shipping methods (Royal Mail, DHL, Parcel Force & UPS) are available, at additional expense, upon request. However, should you select uninsured shipping we will not be held responsible for loss or damage of your purchase.
We will ship international orders when payment is made and verified.
International Shipping & Delivery
We accept all international orders, and take pride with our fast and reliable deliveries. To place an international order, please order through our website www.enjoy-dokha.co.uk and select international delivery at the check out. We ship all international orders with DHL Couriers, they are more expensive but the fastest and most secure service we could find. Delivery in Europe is often next working day if ordered before 1pm Monday – Thursday and outside of Europe is often 2-3 working days for the same period. Sometimes there are customs delays which we cannot avoid, but we work with customs to make it as quick as possible.
www.enjoy-dokha.co.uk welcomes all International orders. By ordering internationally, the customer acknowledges and agrees to the following policies.
Once your Credit Card company has been charged and the package has been shipped the following applies: Every order we ship is thoroughly checked by our staff before it is packed. However, once a package leaves the UK with an international destination we can no longer be held responsible if something happens to it, and you assume all the risk(s).
You, the customer, accept all responsibility for your package once it arrives in your country. This includes being delivered to your location. We’re sorry, but if the package never gets delivered it is still your responsibility and you are agreeing not to contest any Credit Card charges relating to your package. We will have proof that it arrived in our country and will keep a hard copy for our records as backup.
www.enjoy-dokha.co.uk reserves the right to cancel, hold, or decline any order we deem suspect without notification.
www.enjoy-dokha.co.uk will not be held responsible for any foreign fees incurred and said fees will be the sole responsibility of the purchaser. These fees could include, but are not limited to, duties, import fees, excise taxes, etc. In addition, any packages confiscated, destroyed, or held by customs are also the responsibility of the customer.
Any package returned to us by the customers local Customs due to non-entry into their country will be refunded to the purchaser, less shipping. A 10% restocking fee will be imposed.
If any international Order paid via Credit Card is contested by the customer we will forward a copy of this policy directly to the Credit Card Company along with a copy of the invoice where the customer indicated they agreed to this policy.
We will mark every international package with the exact contents.
By placing an international order, you are agreeing to abide by these policies.